Returns and Replacements
Because every Collapse Cartel product is printed specifically for the order, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or a change of preference.
Damaged, defective, or incorrect items
If an item arrives damaged, misprinted, defective, or different from what you ordered, contact us at westwoodmoves@gmail.com within 30 days of delivery. Include your order number and clear photos showing the problem. If the claim is approved, we will arrange a replacement or other appropriate resolution at no additional cost.
Lost shipments
If tracking indicates a shipment may be lost, contact us promptly. We may ask you to confirm the delivery address and check with the carrier before a replacement is approved.
Wrong address or unclaimed shipment
Customers are responsible for providing a correct address and accepting delivery. Re-shipping costs may apply when a package is returned because the address was incorrect, incomplete, or the shipment was unclaimed.
Cancellations
Contact us immediately if you need to cancel. Cancellation is not guaranteed after production begins.
Nothing in this policy limits any non-waivable rights provided by applicable law.